Looking to settle a defaulted account.

[danmorg]

Hi, I'm looking for some help. I have a defaulted account with BT from 2016 which is obviously showing on my equifax credit report. I'd really like to settle the account. But I'm finding it very difficult to speak to an actual person to do this. I can't remember the phone number of the account and that's what the automated services keeps asking for. Can anyone give me a number or a link to speak to someone?

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[NeilO]

Hi @danmorg thanks for getting in touch, I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help you with this.

[Matt-S · Accepted solution]

Hi @danmorg,

Thanks for sending in all the information you had about the account.

Glad we were able to get this one sorted for you.

Matt

[Kofidjang]

Hi. I'm in a similar position. I've had a defaulted account for 5 years now for £32. Id just like to clear it but unsure how to go about it. Could somebody help please?

[Conorsands]

Hi i just check my credit report and its went down 499 points cus bt defaulted it for 44£ that i dont even own threw lockdown i paid bt sport threw sky package and was on hold to bt to cancel the package for 47mins on hold and now few months later debt letters etc i need this fixed asap as have mortage to go for it defaulted a few days world tough enough with out stuff this this happening threw covid 19