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Newbie
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Message 1 of 4

Losing broadband connection / Email query

I've had BT Broadband for several months with no problems. Since returning from a week's holiday ( hub left on) I have noticed that the blue 'b' light has turned to orange several times and connection has been temporarilly lossed. It has, within minutes, sorted itself. I have also received messages saying that my BTYahoo Email account could not be detected (I have previously had this message on my Ipod but the account functioned properly) Despite this message, my Email account continues to be OK.  It might be my imagination, but it seems that the loss of connectivity coincides with logging in to my Email account.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Losing broadband connection / Email query



welcome to the forum


 


in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) BT Speedtester and post the results .



are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 



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Newbie
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Message 3 of 4

Re: Losing broadband connection / Email query

Thanks for the reply. Everything seems OK at the moment but I will try your suggestions should the problem reappear in due course.
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Distinguished Sage
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Message 4 of 4

Re: Losing broadband connection / Email query

ok post back if you need any help
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