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Submariner
Contributor
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Message 11 of 43

Re: Losing my patience now

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Great response thank you.

 

Funny thing that, the product was sold to me as upto 20mb, but with a connection speed of between 6-8mb depending on environmental conditions. If my understanding of this is correct and using the information from my hub and the speed test I should be achieveing between 6-8mb(BT website still predicts this, as do the numerous BT staff I have spoken to about it) my hub is connecting at 3.8mb AT BEST but i am only achieveing 1.5 or what ever it was that my last speedcheck showed.

 

 

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Distinguished Sage
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Message 12 of 43

Re: Losing my patience now

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you will achieve somewhere near that once you noise margin is reduced to the default 6 from 11.1 you need 3 days stable connection with no restarts of your hub then the forum mods will reset your noise margin for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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Submariner
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Message 13 of 43

Re: Losing my patience now

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Thanks John but that is my point, this has been going on since I joined BT about 4 months ago. Am I expected to phone BT every couple of weeks to get my profile reset?

 

Its even more annoying as the couple that live next door to us are with Sky, they get 6mb and have no snags whatsoever. I stupidly went with BT because I thought they were good!

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Distinguished Sage
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Message 14 of 43

Re: Losing my patience now

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no this why we are asking you you to try certain things to eliminate the line and /or your internal wiring

you could try the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal any noise heard need reporting to BT Faults on 151 as a voice line fault but do not mention broadband when you call once any noise is fixed that should improve the connection

the fact your neighbour has no problems is not ISP related you have a line issues that need finding to stabilise your line the more you have checked for your self the easier it will be to get the mods to get Openreach involved in looking into the problem in more depth

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Submariner
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Message 15 of 43

Re: Losing my patience now

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Again thanks John but Im not sure if i am making myself clear(dont mean to sound rude when I say that). I have been through all of these tests on numerous occasions! I have read through that post and I went through almost identical questions on the phone to India(sorry BT help)

 

Im sure I sound awfully rude in these responses but its not intentional, I am just at the end of my tether!!

 

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Distinguished Sage
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Message 16 of 43

Re: Losing my patience now

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Hi I understand were you are coming from but unfortunately this is a customer to customer self help forum and without the information none of the posters here can offer you advice i appreciate you may have been through them before but without information we are blind all I can suggest is contact the forum mod team at the link in my previous posts and get there assistance http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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Submariner
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Message 17 of 43

Re: Losing my patience now

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Download speedachieved during the test was - 2737 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :3936 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3000 Kbps

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Distinguished Sage
Distinguished Sage
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Message 18 of 43

Re: Losing my patience now

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connection speed still the same so I would contact the mods and get your noise margin reset to 6.  this should give you a speed increase (this is nothing to do with a profile reset) http://bt.custhelp.com/app/contact_email/c/4951




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Distinguished Sage
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Message 19 of 43

Re: Losing my patience now

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Hi as i have already posted and now imjolly please contact the forum mods at the link given and ask them to reset your noise margin this will increase your speed the will reply personally to you within 72 hours by email or phone
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Submariner
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Message 20 of 43

Re: Losing my patience now

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Thanks for the responses guys.

 

i have been on the phone to BT for most of this afternoon and they have agreed that my speed is not what it should be. basically they cant identify any snags and the Noise margin shouldnt make that much of a difference(their words) They are going to investigate it further and have offered to cancel the contract if they cant resolve it.

 

Will see what happens.

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