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Recognised Expert
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Message 21 of 43

Re: Losing my patience now

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Whatever conditions of contract the phone support is under from BT, they are trying to pass you on to another ISP and very likely your problem will follow you, if using the same method of broadband.  They tried the very same process to me. As Imjolly and John have written contact the Mods

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
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Distinguished Sage
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Message 22 of 43

Re: Losing my patience now

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Hi I will say it again to you contact the mods and they will resolve any problems http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
forget phoning the help line
They are a UK based specialist team who have a good record at getting problems solved
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Message 23 of 43

Re: Losing my patience now

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John,
I hsve been around the buoy many times, Jolly off this very website has in the pat taken me through everything. Bt employees on the phone have taken me through everything. I came on here yesterday out of frustration but it appears it is getting resolved now and i will leave BT.
I realise the problem will remain if i goto another ISP but i will only be paying them £7.50 a month rather than the 20 odd qiid i am paying at the minute.


'Just because you say it slower and louder it doesnt mean i will understand it!!'
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Distinguished Sage
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Message 24 of 43

Re: Losing my patience now

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hi that has to be your choice however i am certain like many others will tell you getting the forum mods involved will get problems fixed
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Message 25 of 43

Re: Losing my patience now

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I meant to add I did email the mods as well.

 

0620 this morning: Download speedachieved during the test was - 2751 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :3936 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3000 Kbps

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Message 26 of 43

Re: Losing my patience now

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Hi Submariner,

 

If you send me in your details as suggested, I can take a look at your broadband from here to see if anything can be done to improve your connection. Please could you send me in your details using http://bt.custhelp.com/app/contact_email/c/4951

 

Thanks

 

Paddy,

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Message 27 of 43

Re: Losing my patience now

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Paddy,

 

I have filled the form in with as much information as I can do, including the link to this thread, submiitted it yesterday.

 

I am actually waiting for a call back from Tech support that I was supposed to get between 5 & 7 last night!!

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Distinguished Sage
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Message 28 of 43

Re: Losing my patience now

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hi the mod team will get back to you in the next few days
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Message 29 of 43

Re: Losing my patience now

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Download speedachieved during the test was - 2752 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :3968 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3000 Kbps

 

Line state:Connected
Connection time:1 days, 23:07:43
Downstream:3.875 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):11.3 dB / 24.0 dB
Line attenuation (Down/Up):24.3 dB / 12.0 dB
Output power (Down/Up):19.7 dBm / 12.2 dBm
FEC Events (Down/Up):205243627 / 19
CRC Events (Down/Up):385 / 7
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1164 / 6
Error Seconds (Local/Remote):901 / 64


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Recognised Expert
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Message 30 of 43

Re: Losing my patience now

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The mods can take up 72 hrs to get back to you, by email, the address you have for the forum, they may phone you also.

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....