Great response thank you.
Funny thing that, the product was sold to me as upto 20mb, but with a connection speed of between 6-8mb depending on environmental conditions. If my understanding of this is correct and using the information from my hub and the speed test I should be achieveing between 6-8mb(BT website still predicts this, as do the numerous BT staff I have spoken to about it) my hub is connecting at 3.8mb AT BEST but i am only achieveing 1.5 or what ever it was that my last speedcheck showed.
Thanks John but that is my point, this has been going on since I joined BT about 4 months ago. Am I expected to phone BT every couple of weeks to get my profile reset?
Its even more annoying as the couple that live next door to us are with Sky, they get 6mb and have no snags whatsoever. I stupidly went with BT because I thought they were good!
Again thanks John but Im not sure if i am making myself clear(dont mean to sound rude when I say that). I have been through all of these tests on numerous occasions! I have read through that post and I went through almost identical questions on the phone to India(sorry BT help)
Im sure I sound awfully rude in these responses but its not intentional, I am just at the end of my tether!!
Download speedachieved during the test was - 2737 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Your DSL Connection Rate :3936 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
connection speed still the same so I would contact the mods and get your noise margin reset to 6. this should give you a speed increase (this is nothing to do with a profile reset) http://bt.custhelp.com/app/contact_email/c/4951
Thanks for the responses guys.
i have been on the phone to BT for most of this afternoon and they have agreed that my speed is not what it should be. basically they cant identify any snags and the Noise margin shouldnt make that much of a difference(their words) They are going to investigate it further and have offered to cancel the contract if they cant resolve it.
Will see what happens.