Loss of BT Premium Mail via webmail

[Dave_]

After transferring to the f.o.c. BT Premium Mail service yesterday, as a Plusnet broadband subscriber, I can no longer access BT webmail via my browser.

The previous login (https://signin1.bt.com/login/emailloginform) delivers a home page (https://www.bt.com/?wm52), but clicking on 'E-mail' returns to the same page.

Also, Your Homepage > Premium mail > Manage your BT Mail > Go favorite mailbox, simply returns to the home page.

Assistance would be much appreciated.

[licquorice]

Try clearing your browser cache and cookies.

As far as I'm aware, BT Premium mail is not f.o.c. for Plusnet customers though.

[Dave_ · Accepted solution]

BT webmail seems to have returned to normal

[gg30340]

No idea how accurate this is.

https://community.plus.net/t5/Email/BT-Premium-Email-now-free-with-Plusnet/td-p/1631221

[licquorice]

Hmm, interesting, that would appear to contradict what the mods were saying in message 14 of this thread.

[Dave_]

My experience is that the Plusnet forum message is correct - I expect to be subject to a 'zero-billing' arrangement, as discussed and agreed with BT yesterday (tel: 0800 800 030).

Dave.

[Andy_N]

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@Dave_wrote:

My experience is that the Plusnet forum message is correct - I expect to be subject to a 'zero-billing' arrangement, as discussed and agreed with BT yesterday (tel: 0800 800 030).

Dave.

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Post one of the thread gg30340 posted clearly isn't correct, as it implies it's free for BT users. Of course, it sounds like a miscommunication about what's free - "normal" accounts are.

[Dave_]

I was informed that it was f.o.c. to Plusnet *broadband* subscribers.

Dave.

[Andy_N]

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@Dave_wrote:

I was informed that it was f.o.c. to Plusnet *broadband* subscribers.

Dave.

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Indeed, which is interesting. The comment about implying being free to BT users was on the PN forums.

Seems very strange, not least because PN are a completely separate company to BT, despite BT being the parent. I would almost argue that it could be deemed dodgy practice.

[NeilO]

Hi Everyone,

Thanks for your recent discussion around premium mail and if this is chargeable if you're a Plusnet customer. I can clarify that the BT policy if you leave BT Broadband and wish to continue using your BT Mail will require you to set up a chargeable Premium Mail account regardless of which ISP you move to.

If you would like more information on the Premium Mail service please check out this help page.

Thanks

Neil