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Had a line fault with a noisey line and open reach replaced the line from the pole to the house (but not from roof to inside) and call quality improved they suggested water in the line as issues were worse when raining. Broadband was working but since repair dropped from circa 1.2mbps to 0.12mbps. Lots of calls to 150 diagnosed s hub fault so new hub (home hub 4) sent out FOC. I had tried several other hubs during the 3day wait all of which failed to yield speed above 0.1mbps. New hub arrived so installed new micro filter into test socket sling with new 8600 series cordless phones. Still no broadband, called and was informed engineer was coming today but was never really booked. Called by from mobile and after 35 minutes informed no faults on line, speed showing at 1.8 Mbps so can't get an engineer sent out, reset hub using small button on rear and tried to load Facebook but failed to load as did speed test. By kindly offered that we could leave without penalty but no other provider. When I have accessed hub settings it reports convection speed of 1.6mbps but all webpages even with wired connection are slow and time out. Please can someone offer some help! We are about 3 miles from the nearest cabinet and can't get fibre. Need net for work otherwise will potentially loose job. Please help. Replies might be slow due to almost no broadband
I'm sorry you're having problems with the connection speeds. Can you try running this speed test on a wired connection and including the further diagnostics. Please post the results and we'll take a look for you.