I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?
BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.