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Hi, I hope there is someone who can give me a little advice.
Ive had Infinity for the last 14 months and all in all its been fine.
Ive had an IP Profile of about 62meg ever since the start.
Last week I had some issues with speeds dropping right down to 5 meg and fluctuating all over the place.They said they couldnt see a fault but would send an engineer round to check and I got the usual £129.99 chraging warning. After a couple of days it seemed to settle down so I cancelled the engineer for fear of being charged.
Last night my IP profile suddenly dropped to 50meg.
I spoke to BT and was informed that there is no fault and this must be due to more people being connected at the exchange, and because its not far off what they told me I'd get when I first got the product theres nothing they will do about it.
It just feels like Im being fobbed off.
Am I likely to get any real help with this or am I better off just switching ISPs.