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Aspiring Contributor
633 Views
Message 1 of 25

Lost a further 10mbps hh5a

After the supposed fix, I've lost another 10 meg. 

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ34621340
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 17/01/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:05:34
6. Data rate:3696 / 29998
7. Maximum data rate:33252 / 104394
8. Noise margin:28.2 / 23.8
9. Line attenuation:9.8 / 9.6
10. Signal attenuation:9.6 / 9.6
11. Data sent/received:13.1 MB / 486.1 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
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24 REPLIES 24
Distinguished Guru
628 Views
Message 2 of 25

Re: Lost a further 10mbps hh5a

Looks like DLM has capped your speed. Why is the uptime only 5 minutes?

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Aspiring Contributor
626 Views
Message 3 of 25

Re: Lost a further 10mbps hh5a

Hi Ray,

Just re-booted it.

Have left it on overnight for night fixes, but no joy.

 

peter

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Distinguished Guru
624 Views
Message 4 of 25

Re: Lost a further 10mbps hh5a

So is it still unstable?
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Aspiring Contributor
622 Views
Message 5 of 25

Re: Lost a further 10mbps hh5a

Yes... plenty of unable to connect to network.

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Distinguished Guru
611 Views
Message 6 of 25

Re: Lost a further 10mbps hh5a

Sorry, when do you get that message?
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Aspiring Contributor
607 Views
Message 7 of 25

Re: Lost a further 10mbps hh5a

Like when I re-load a page.

It's mainly taking an aeon to connect to a new site.

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Distinguished Guru
601 Views
Message 8 of 25

Re: Lost a further 10mbps hh5a

Is this wired or wireless?
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Aspiring Contributor
598 Views
Message 9 of 25

Re: Lost a further 10mbps hh5a

Wired.

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Distinguished Guru
589 Views
Message 10 of 25

Re: Lost a further 10mbps hh5a

I think you have a line fault and need an engineer visit to fix it. Either that, or your Homehub has been broken by the firmware update and needs replacing. Either way, you need to call the helpdesk and report the problem.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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