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Aspiring Contributor
271 Views
Message 21 of 25

Re: This must be the record.

Just received a replacement home hub 5A, with the older firmware 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown.

Here's hoping my speeds begin to creep up.

 

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Aspiring Contributor
230 Views
Message 22 of 25

Re: This must be the record.

That didn't cure it... I've set a new record low. Time for an engineer I think.

 

1. Product name:BT Home Hub
2. Serial number:+076272+NQ43853592
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 01:46:37
6. Data rate:798 / 14998
7. Maximum data rate:17766 / 103514
8. Noise margin:31.0 / 30.9
9. Line attenuation:0.0 / 9.8
10. Signal attenuation:0.0 / 9.8
11. Data sent/received:69.8 MB / 2.0 GB
12. Broadband username:bthomehub@btbroadband.com

 

 

 

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Distinguished Guru
215 Views
Message 23 of 25

Re: This must be the record.

DLM takes 2 weeks to recover typically.

An engineer should be able to reset your DLM there and then, you shouldn't have to wait.
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Aspiring Contributor
193 Views
Message 24 of 25

Re: This must be the record.

Thanks Ray, good to know.

Engineer comes on Friday.

 

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Highlighted
Aspiring Contributor
163 Views
Message 25 of 25

Re: This must be the record.

No show on Friday, but just left me with a healthy connection.

Couldn't find a line fault... nothing wrong with installation, cables all good... so couldn't pin i down.

Reset DLM and happy for now.

 

1. Product name:BT Home Hub
2. Serial number:+076272+NQ43853592
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 04/03/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:43:22
6. Data rate:19999 / 79995
7. Maximum data rate:30594 / 101675
8. Noise margin:15.2 / 12.0
9. Line attenuation:9.6 / 9.9
10. Signal attenuation:9.7 / 9.9
11. Data sent/received:4.2 MB / 122.1 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
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