cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
1,126 Views
Message 1 of 4

Lost e-mail access

Help?

 

Can't access my (or my daughter's connected) e-mail accounts. Have tried on blackberry, itouch and 2 computers (all of which are automatically linked so it is not that I've forgotten address/password), also tried yahoo which keeps highlighting incorrect username/password.  Any suggestions where I can go for help?

 

Thanks

 

John

0 Ratings
3 REPLIES 3
Highlighted
Distinguished Guru
1,114 Views
Message 2 of 4

Re: Lost e-mail access

 


@Johnb72 wrote:

Help?

 

Can't access my (or my daughter's connected) e-mail accounts. Have tried on blackberry, itouch and 2 computers (all of which are automatically linked so it is not that I've forgotten address/password), also tried yahoo which keeps highlighting incorrect username/password.  Any suggestions where I can go for help?

 

Thanks

 

John


 

Hi John.

 

I hope you don't mind me asking a couple of questions. When did you first notice this problem ?, and is this email account (the primary) associated with a BT Broadband account ?

 

Usually when access to an email account fails, it is typically a fleeting problem which may last a few days - but it tends not to affect all the email addresses in that account.

 

There are a couple of things you can try. A password reset option (see my shortcuts option 3a) may help, but you do need to know a couple of security answers. Only do that on the prmary for now. Alternatively wait for a few days, trying every so often to see if it suddenly springs into life.

 

If you have another working email address, perhaps email your faulty account to see if any bounce messages are returned.

 

Hopefully your email addresses haven't been compromised by a spammer/scammer who has altered the passwords.

 

 

0 Ratings
Highlighted
Aspiring Contributor
1,115 Views
Message 3 of 4

Re: Lost e-mail access

Thanks. Know security questions have tried password reset (on secondary account first and then primary account). Still no luck on any media.

If it is locked down can I get a new address or is there a contact no. at BT who can investigate?

Regards

John
0 Ratings
Highlighted
1,099 Views
Message 4 of 4

Re: Lost e-mail access

Are you trying via BT Yahoo

 

https://login.yahoo.com/config/login_verify2?.intl=uk&.partner=bt-1&.done=http%3a//bt.yahoo.com/%3f

 

Or plain ol common or garden Yahoo ?

 

https://login.yahoo.com/config/login_verify2?

 

They aint the same thing !!

An MSCE in computing is like having a McDonalds Certification in World Cuisine, pointless.
0 Ratings