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Recognised Expert
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Message 1 of 3

Lost order for free BT Privacy at Home with Caller Display and BT Answer 1571

I ordered online before the 4th January 2014 deadline and received a confirmation email with an order reference number.

On checking to-day I find that BT have no record of the order. I have received no indication of anything amiss with the order and have copies of both the confirmation email and screenshot of the order.

BT are investigating but I suggest anyone who placed a similar order online check theirs. 

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2 REPLIES 2
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Expert
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Message 2 of 3

Re: Lost order for free BT Privacy at Home with Caller Display and BT Answer 1571my

My order went into error then disappeared.

A day or so later, another order appeared and then completed quickly.

Result - I am now correctly in receipt of free caller display.
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Expert
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Message 3 of 3

Re: Lost order for free BT Privacy at Home with Caller Display and BT Answer 1571my

Excerpt from my bill:

BT Privacy with Caller Display free for 12 months
16 Dec - 18 Dec 13
£0.00
BT Privacy with Caller Display free for 12 months
19 Dec - 18 Jan 14
£0.00
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