I've recently had my noise margin reset which returned my connection speed back to normal. I had not noticed any issues with my broadband connection prior to me being profiled. Over the last few days though my connection has been dropping a lot, sometimes 3 or 4 times an hour. This has obviously resulted in my connection speed dropping away and now it is fluctuating between just over 1000Kbps and 2500Kbps. The longest ive seen my connection time over the last few days is about 3.5 hours.
What can cause this? My line might have some low level noise but it's constant and smooth not crackling. I don't actually know if it is noisy or if that is what it should sound like.
Should i be starting my request for support here or on the phone to bt?
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Found my psu was whining so I swapped it out and my connection has stabilised. I hope my speed picks up again in a few days
may take more than a few days for your noise margin to reduce and your speed increase
Things have improved slightly by way of connection stability, i seem to drop connection about once or twice a day. Speed is appalling now and i don't know what to do next.
now need you to post the information I asked for in message 2