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Grrr1969
Newbie
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Message 1 of 10

Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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As the title states. I have lost wifi connection in both my netbook and phone but the iPod and iPad belonging to other members of the household are ok.

 

I can connect the netbook using an Ethernet connection and it works fine (using that now) but have tried the BT Home Hub help wizard to get the wireless connection going again and after trying various things the only option remaining is to call the BT helpdesk

 

This has been going on for 3 days now. Had BT Infinity for over a year now without problems (except the occasional router re-start)

 

Does anyone have any suggestions?

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Message 2 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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Welcome. 

 

You havent by any chance done any Samsung plateform updates recently have you - assuming your phone is (also) a Samsung.  You might need a close look at the settings  for wi fi, possibly start from scratch with it/them?

AQ.
"Welcome to Royston Vasey - You'll never leave."

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Grrr1969
Newbie
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Message 3 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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Thanks for replying, my phone sometimes does random updates and yes it is also Samsung - will investigate!
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Guru
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Message 4 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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I had the same problem with two Samsung Galaxy Ace's. I had to reset to defaults using an unwound paperclip to reset the Home Hub.

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Grrr1969
Newbie
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Message 5 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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It's a Galaxy Ace I have - do you mean resetting the Home Hub not the phone? Thanks for replying!
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Guru
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Message 6 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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Yes the hub. I have a version 2 and there is a small pin hole on the right hand side.

Guru
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Message 7 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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It resets all the settings so you will have to set up password again but I did try staic IP addresses etc but that didn't work.

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Grrr1969
Newbie
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Message 8 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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StewM it worked! Thank you. Phone and Netbook back online 🙂
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Message 9 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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Great thats solved.  Just come back to read the thread and its sorted. Smiley Happy

AQ.
"Welcome to Royston Vasey - You'll never leave."

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Guru
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Message 10 of 10

Re: Lost wifi connection in Samsung netbook and Android phone but iPod/iPad okay

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@Grrr1969 wrote:
StewM it worked! Thank you. Phone and Netbook back online 🙂

Good to hear.

 

I love it when a plan comes together!

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