cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
230 Views
Message 1 of 8

Lots of disconnections and awful download speeds

I have recently in the past week or so having really annoying internet disconnections. Just now I got 4 disconnections in 5 minutes which meant I really needed to do something about it.

 

Here is the router information:

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:13:30
Downstream:2.031 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):22.9 dB / 14.0 dB
Line attenuation (Down/Up):14.9 dB / 9.5 dB
Output power (Down/Up):19.9 dBm / 12.3 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 0
Error Seconds (Local/Remote):7807 / 3831
 

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 804 Kbps
  
0 Kbps1000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 804 Kbps
 For your connection, the acceptable range of speeds is 200-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1000 Kbps


0 Ratings
7 REPLIES 7
Highlighted
Distinguished Sage
219 Views
Message 2 of 8

Re: Lots of disconnections and awful download speeds

Hi Try the suggestions below and post back
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
0 Ratings
Highlighted
Distinguished Sage
219 Views
Message 3 of 8

Re: Lots of disconnections and awful download speeds

also how are you connecting the hub to the pc/laptop wireless or ethernet cable
0 Ratings
Highlighted
Aspiring Contributor
217 Views
Message 4 of 8

Re: Lots of disconnections and awful download speeds

I am connected through a wired connection. On my cordless phone I heard a bit of crackle on the quit line test. Not very loud but was still some noise.

0 Ratings
Highlighted
Distinguished Sage
214 Views
Message 5 of 8

Re: Lots of disconnections and awful download speeds

HI you need to get the noise on the line fixing as a any noise on the line will cause broadband problems you need to phone bt faults on 151 and report the fault but do not mention broadband when you call them once resolved your broadband will improve
0 Ratings
Highlighted
Aspiring Contributor
186 Views
Message 6 of 8

Re: Lots of disconnections and awful download speeds

I did another noise test and it was completely quiet today. My connection is still awful. I am getting 0.8mbps when I used to get around 6-7mbps 2 weeks ago. I am very close to my exchange so distance is not the issue.

 

Results of router info:

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 22:35:10
Downstream:4.094 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):28.3 dB / 8.0 dB
Line attenuation (Down/Up):14.7 dB / 9.0 dB
Output power (Down/Up):19.9 dBm / 12.4 dBm
FEC Events (Down/Up):14827 / 2
CRC Events (Down/Up):24 / 2
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):261 / 0
Error Seconds (Local/Remote):10 / 4

BT Speed test:

 

FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 773 Kbps
  
0 Kbps1000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 773 Kbps
 For your connection, the acceptable range of speeds is 200-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1000 Kbps

0 Ratings
Highlighted
Distinguished Sage
179 Views
Message 7 of 8

Re: Lots of disconnections and awful download speeds

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts of your hub all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
178 Views
Message 8 of 8

Re: Lots of disconnections and awful download speeds

with your attenuation I would expect an 8mb connectionnot the 4mb you currently have.  have you tried the test socket if you have more than just a master socket in your home?  if that increases your connection speed then profile will follow in 3/5 days



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings