I've now had three engineer visits from BT outreach. Had a change of cable feeding the property and still am suffering from the following slow speed according to the speedtester site.
Download speedachieved during the test was - 152 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Your DSL Connection Rate :7747 Kbps(DOWN-STREAM), 1008 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.58:25.42:56.0 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
This has been the case for the previous week. Prior to that my connection speed had dropped to just 500 kbps. I was told that my IP Profile would increase over the course of 72 hours but 1 week later it is still the same.
I've had a visit from an engineer this morning who has tested everything and confirms all is ok. She has even switched me across to a previous line I used to have for a business line I no longer use and still no difference.
It appears that my IP profile is stuck at 250 and refuses to budge. The engineer was on to the control centre who apparently have the ability to reset these things but they refuse to do anything about it as the line connections speed is fine. The engineer suggested I "get tough" with BT and demand a "lift and shift" to put me on new equipment in the exchange.
BT is my ISP and liandline provider but I feel totally unable to get hold of anyone who can sort this issue.
2 weeks ago my connection speed and IP profile were up at 7500 and 5500 respectively. How do I get this service back?
Lets see the router stats
Not sure which stats to sent but if these are not correct please let me know what to send.
Hi Andrew, Welcome to the Forums 🙂
There is something else which you can do - Email the Forum Mods at: email@example.com. They always sort problems out quickly and should be able to take care of this for you (Mention that you haven't had any luck with the call center).
I hope this helps 🙂
Just composed an email and sent it off. I'll let you know if it works.