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Distinguished Sage
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Message 11 of 34

Re: Low speed after line repair

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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Distinguished Sage
Distinguished Sage
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Message 12 of 34

Re: Low speed after line repair

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if your conenction speed has dropped then your connection has reset  can you post the adsl stats from your router

 

are you conencted to test socket?  is quiet line test quiet?



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Aspiring Contributor
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Message 13 of 34

Re: Low speed after line repair

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I have already been through all this and my connection speed was reset to a reasonable speed but since then it it has dropped back again. Quiet test is fine.

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Distinguished Sage
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Message 14 of 34

Re: Low speed after line repair

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we need all the information again to help you find the cause of the disconnections
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Distinguished Sage
Distinguished Sage
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Message 15 of 34

Re: Low speed after line repair

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if you conenction speed has dropped due to a reset then you have a line problem which may be internal or external.  need more information if you want help again from the forum



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Aspiring Contributor
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Message 16 of 34

Re: Low speed after line repair

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Is this the information you want

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 08:09:11
Downstream:2.594 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):11.5 dB / 19.0 dB
Line attenuation (Down/Up):52.2 dB / 31.5 dB
Output power (Down/Up):18.3 dBm / 11.9 dBm
FEC Events (Down/Up):500464 / 649
CRC Events (Down/Up):23938 / 367
 
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download  Speed
 1.98 Mbps
  
0 Mbps2 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 1.98 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps
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Distinguished Sage
Distinguished Sage
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Message 17 of 34

Re: Low speed after line repair

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your connection time is only 8hrs was that a manual reset or router dropping conenction?  are you connected to the test socket with a new filter?

 

the previous posts were a problem with your profile which subsequently recovered but it appear the the previous low profile was probably the result of your broadband dropping connection and/or manual resets.

 

can you go back to the stats page in hub manager then show detail at bottom and post rest of error information



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Aspiring Contributor
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Message 18 of 34

Re: Low speed after line repair

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I do not have a separate filter as the BT engineer put a new box on which did not need a filter. He told me that my line would support a download speed of 2.8Mbps and at times over the last year it has exceeded that.I was not aware the line had dropped connection. Is this what you need.

 
ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 08:35:01
Downstream:2.594 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):11.9 dB / 19.0 dB
Line attenuation (Down/Up):52.2 dB / 31.5 dB
Output power (Down/Up):18.3 dBm / 11.9 dBm
FEC Events (Down/Up):542241 / 698
CRC Events (Down/Up):26655 / 386
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):109057 / 217
Error Seconds (Local/Remote):3599 / 633
 
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Distinguished Sage
Distinguished Sage
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Message 19 of 34

Re: Low speed after line repair

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you have quite a lot of crc/hec errors for only 8hrs connected suggesting possible line noise.  the error seconds are also high but they often do not reset when hub resets so can be misleading.

 

your noise margin is high at 11.9db as normal about 6db and this has resulted in your conenction speed reducing down to 2.59mb.  if you can maintain connection 24/7 for 3+ days then repost stats to shown connection stability then mods will help by reducing the noise margin  this will increase your conenction speed which will increase your profile and therefore download speed will increase



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Distinguished Sage
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Message 20 of 34

Re: Low speed after line repair

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with the default noise margin of 6dB you could expect a connection speed of around 4.3mb
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