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Aspiring Contributor
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Message 31 of 34

Re: Low speed after line repair

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Hello

I have just checked status and it looks like the line has dropped out again so maintaining 3 days connection is not going to be possible so what happens now please.

 

 

 

 
ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 03:40:07
Downstream:2.219 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):13.3 dB / 19.0 dB
Line attenuation (Down/Up):52.2 dB / 31.5 dB
Output power (Down/Up):18.0 dBm / 11.9 dBm
FEC Events (Down/Up):535 / 1
CRC Events (Down/Up):47 / 5
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):71 / 0
Error Seconds (Local/Remote):38 / 2
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Distinguished Sage
Distinguished Sage
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Message 32 of 34

Re: Low speed after line repair

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I have asked mod to see if they can help and probably engineer visit  mods will post a contact us link 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Aspiring Contributor
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Message 33 of 34

Re: Low speed after line repair

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Thank you, looks like there is something wrong somewhere.

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Moderator
Moderator
145 Views
Message 34 of 34

Re: Low speed after line repair

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Hi Davrose,

 

Welcome to the community and thanks for posting.

 

Sorry for the connection problems you're having with your broadband.  We can help get you sorted from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.

 

Thanks a million,

 

Robbie

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