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KennyMillar
Contributor
658 Views
Message 11 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Thank you once again.

BTW the results from the BT SpeedTest and from Speedtest.net vary considerably...

Here's what Speedtest.net tests my speeds as (and these fit much more with my user experience) :-

 

Screen Shot 2017-08-24 at 16.17.13.jpg

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gg30340
Distinguished Sage
Distinguished Sage
651 Views
Message 12 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

BT will only accept speed test carried out on their speed tester.

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KennyMillar
Contributor
639 Views
Message 13 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

On the phone to BT just now and they've passed me to "Retention Team"

All I really want is an engineer to come out, look at the line and replace any bits that are decrepit / stretched / corroded. 

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john46
Distinguished Sage
617 Views
Message 14 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Openreach are only required to provide a voice service getting a replacement line is very unlikely as you are within the acceptable range quoted on the wholesale checker
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john46
Distinguished Sage
615 Views
Message 15 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

the quiet line test should be totally silent
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KennyMillar
Contributor
594 Views
Message 16 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

The retention team passed me to a fault-report team who "reset" the line - not sure what that means.

Since then the latency and long pings has significantly improved, but the download speeds are remain the same.

 

Being on the phone to the fault-team reminded me that my line is very quiet - callers always complain that they can't hear me, which was the case while on the phone to the fault-team. I'd forgotten that because I hardly ever make voice calls from the landline.

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pippincp
Sage
586 Views
Message 17 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Can you repost your hub stats? Looking at your previous set there is a little room for improvment possible but not much.

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KennyMillar
Contributor
583 Views
Message 18 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Here ye go...

 

Screen Shot 2017-08-25 at 10.00.58.png

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pippincp
Sage
570 Views
Message 19 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Thanks for that, I think you should be able to get about 12Mbps over a wired connection, slightly less over wired as there are more overheads with wireless.

 

A mod will most likely drop in on this for you.

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KennyMillar
Contributor
566 Views
Message 20 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Thanks @pippincp I appreciate your input.
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