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pippincp
Sage
377 Views
Message 21 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Just noticed my typo, it should say "slightly less with wireless".

 

A mod should be along soon.

DavidM
Moderator
Moderator
373 Views
Message 22 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Hi @KennyMillar and thanks for posting.

 

I'm sorry you're having so many problems getting this sorted. I'm sure I'll be able to help. Please drop me over an email with your details. You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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KennyMillar
Contributor
370 Views
Message 23 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

Thank you - I've sent you the details as requested.
Thanks again!
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pippincp
Sage
360 Views
Message 24 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

One of the mods will get back to you in 3/5 days. Resist the urge to ring up, just sit back and wait.

 

You now have a one point of contact until your problem is resolved, always the same person who will keep you updated until resolved.

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KennyMillar
Contributor
358 Views
Message 25 of 25

Re: Low speeds, Long pings - how can I get BT to take this seriously?

I really appreciate that. Thanks everyone!
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