M&S voucher not arrived

[AAshall2020]

Hoping I can get some help here.  Applied for the M&S voucher following signing up to a new package a year ago.  Filled out the form 3 times over the last 9 months and no voucher yet.  Received the BT card no probs but the M&S voucher remains illusive.  
seems like a fair few folks have had the same challenge.  No email / contact number available for support and,  despite waiting in a queue for 30+ mins to speak to an advisor I was informed they can’t help with promotional offers.  

would be great if one of the BT community could help resolve this. 
Thanks,

AA

[NeilO · Accepted solution]

Hi @AAshall2020, I'm sorry you've been unable to claim your Amazon voucher, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.