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25Arncott
Beginner
963 Views
Message 1 of 4

MMS not working alongside MOBILE DATA

Recently just signed up for faimily sim packaged (x2).

Had a bit of a struggle in setting up my sim so mobile data and MMS messaging woudl work together. However my partners sim, i have had no joy at all. From live chat, they only seem to reboot the sim, of which he does. I check the APN settings are correct and we are still not being able to have MMS running withe MObile data. Anyone else had this issue and how was it resoilved? All I am getting is the same answer each time which isn't working.

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3 REPLIES 3
PaddyB
Moderator
Moderator
928 Views
Message 2 of 4

Re: MMS not working alongside MOBILE DATA

Hi @25Arncott,

 

Welcome to the community forum. If you contact the Mobile Chat Team, they'll be able to help.

 

Thanks

 

PaddyB

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25Arncott
Beginner
898 Views
Message 3 of 4

Re: MMS not working alongside MOBILE DATA

Unfortunately they keep telling me to do the same thing and it's still not working. I'm going to check settings again. One sim is fine, so if they are both the same settings then and it still doesn't work there must be an issue somewhere else.
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JohnC2
Moderator
Moderator
852 Views
Message 4 of 4

Re: MMS not working alongside MOBILE DATA

Hi @25Arncott I'm sorry that the mobile chat team were not able to fix this for you.

 

Please try the Mobile Chat Complaints Team and they will be able to help. Post back and let us know how you get on.

 

Cheers

John

 

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