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XRaySpeX
Recognised Expert
562 Views
Message 11 of 16

Re: MOD advise sought: did BT deliver what they sold to me?

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@imjolly: Loosen up! Don't you recognise a joke when you see 1?

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imjolly
Distinguished Sage
Distinguished Sage
534 Views
Message 12 of 16

Re: MOD advise sought: did BT deliver what they sold to me?

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@XRaySpeX wrote:

@imjolly: Loosen up! Don't you recognise a joke when you see 1?


sorry I didn't read that as a joke just bad advice so decided to clarify so OP was no misled



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JohnC2
Moderator
Moderator
416 Views
Message 13 of 16

Re: MOD advise sought: did BT deliver what they sold to me?

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Hi @casaschi Sorry I have not been able to confirm when your speed boost will take place. I have chased again this afternoon and will update you tomorrow.

 

Cheers

John

 

casaschi
Contributor
412 Views
Message 14 of 16

Re: MOD advise sought: did BT deliver what they sold to me?

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@JohnC2 thanks for the feedback and I really appreciate the effort.

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casaschi
Contributor
328 Views
Message 15 of 16

Re: MOD advise sought: did BT deliver what they sold to me?

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@JohnC2 the speed boost happened this morning.

 

Thanks for following this up to resolution, MOD support here is so much better than the phone/chat call centers !

 

On MyBT account the package information still shows "Up to 52Mb download speed", but the actual line now works at the higher speed.

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JohnC2
Moderator
Moderator
306 Views
Message 16 of 16

Re: MOD advise sought: did BT deliver what they sold to me?

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Hi @casaschi Thanks for the update and good news to hear you have now received the speed upgrade.

 

cheers

John

 

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