@imjolly: Loosen up! Don't you recognise a joke when you see 1?
sorry I didn't read that as a joke just bad advice so decided to clarify so OP was no misled
@JohnC2 the speed boost happened this morning.
Thanks for following this up to resolution, MOD support here is so much better than the phone/chat call centers !
On MyBT account the package information still shows "Up to 52Mb download speed", but the actual line now works at the higher speed.