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annesley23
Aspiring Contributor
343 Views
Message 11 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

Hi,

 

Just phoned from Mobile to Landline and the connection dropped on the broadband.

 

Thanks.

 

Mike

 

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Distinguished Sage
Distinguished Sage
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Message 12 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

then it certainly sounds like a high resistence fault and needs an engineer visit.  the fault will normally be a joint somewhere outside your home but you will not get engineer visist unless you agree the standard charge if problem in your home.  that is whole reason for using test socket which eliminates your home set up



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annesley23
Aspiring Contributor
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Message 13 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

Hi,

Just and update to say I have an engineer booked for next Tuesday, this is to try and solve the noise on the line.

I'll let you know what they say?

Thanks

Mike
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Distinguished Sage
291 Views
Message 14 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

please do keep us posted as it can help others in the future
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annesley23
Aspiring Contributor
257 Views
Message 15 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

Hi,

 

Just an update.

 

Open Reach Engineer booked for today 1-6pm.

 

Received phone call at 4.42pm from Open Reach to say engineer can not make it today.

 

Now wondering where I send my invoice for £99 for sitting in waiting for them like a complete **bleep** all afternoon!!!!

 

Please Please Please, can someone look at the speed on my line, it has now dropped to 2.5mbps. I refuse to book another engineer and waste another afternoon.

 

Mike.

 

 

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Distinguished Sage
Distinguished Sage
253 Views
Message 16 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

with a high resistence fault your need an engineer visit to fix it - need to arrange another visit



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Distinguished Sage
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Message 17 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

all you can do is re book the visit they are the only people who can resolve your problem
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annesley23
Aspiring Contributor
241 Views
Message 18 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

Not very helpful, but thanks!

 

Mike.

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Highlighted
Distinguished Sage
Distinguished Sage
237 Views
Message 19 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

sorry but there is no alternative you need an engineer visit to fix your problem



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annesley23
Aspiring Contributor
203 Views
Message 20 of 37

Re: MODERATOR HELP REQUIRED - Broadband continues to reduce in speed over a period of months

Hi,

 

Open Reach engineer has today replaced the phone line from the outside of the house to the telephone pole.

 

He seemed to think there may be some damage in the wire as it was the orginal grey cable?

 

The phone line is no longer crackling and the broadband is no longer resetting when someone phones (or we make a phone call).

 

I have restarted my broadband but it continues to be running at around 2.5 - 2.7 mbps.

 

Is there someone who could look at this for me now?

 

Thanks.

 

Mike.

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