Digital Voice "free" phone?

[Taffy078]

I've just followed the link, input my phone number twice viz 01422 NNNNNN and 01422NNNNNN and I got this error message both times: 

Please enter a valid phone number without a country code e.g. 01XXXXXXXXX or 02XXXXXXXXX.

It IS a valid STD phone number. There ISN'T a country code!!!

More BT nonsense.

[imjolly]

did you try sending a text as suggested in the link?

if you now have FTTP you can try phoning FTTP team 08005874787

[Taffy078 · Accepted solution]

@imjolly Thank you, thank you, thank you, thank you! And another thank you!

I was about to post a reply saying that I'd had enough, that I pay for a phone and it doesn't work. I can't plug my phone into the hub because the fitting is completely different. I was about to say that I'm switching to Sky and will stop my direct debit payments to BT, challenging BT to try to impose a ludicrous estimated charge on me for moving away mid-contract.

But I then saw your suggestion "you can try phoning FTTP team 08005874787". I rang them just now and was immediately put through to Ellie, the best advisor I have ever spoken to out of hundreds of advisors. The outcome is that next Tuesday the 19th October, I will receive two new wireless Digital phones free of charge. Yippee!!!

PS I'll probably be back next week asking advice on how to set them up!

[imjolly]

@Taffy078 

great result

[licquorice]

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@Taffy078 wrote:

 I can't plug my phone into the hub because the fitting is completely different.

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Did you not read my post (message 8 )about the green socket with possibly a sticker over it?

[Keith_Beddoe]

@Taffy078 

This is what @licquorice  means.

Its the socket shown in green, that is where your phone should plug into, just remove any sticker. I am assuming you have the BT Smart Hub 2, otherwise nothing will work, including the free phones.

That socket is a standard phone socket, its no different to any other.