How is that possible? I have to wait 2 months for them to come up and fix a line? I've been a customer for 8 years, it's shocking. Is there anyway to speed up the process? If not I will definitely be saying bye to bt..
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Thanks for the post and welcome to the forum. I would be happy to help you with this. I cant make any promises at the moment, not without understanding the reason why you have been given a 2 month lead time but I can certainly find out.
Please get your BT account details off to me and I will find out what is going on. Just click on my username and you will find a contact link under the 'About me' section of my profile.
Sent you a message, thanks.
You can't honestly believe that 8 week wait is reasonable. It's a bad joke, unbelieable in this day and age. And, in a way, it is BTs fault, they should do something about it since they're in contract with openreach.
I live in north Wales (Wrexham).
Well, more engineers should be hired then because the customers will be switching to other providers that don't deal with openreach. Does bt really expect me to pay for 2 month of non service? Also, http://www.broadbandchecker.co.uk/broadband-checker.php broadband checker says:
Your local BT Exchange is ADSL broadband enable
Your line should be capable of supporting download speeds up to 2.5Mb or possibly up to 76Mb with BT Infinity fibre optic broadband.
So is it possible that the BT site has an error? It's not a newly developed property, the previous tenants had the phone line and the internet so it's just not possible that there is no line there.