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missDNA
Beginner
602 Views
Message 1 of 10

MSE £50 cheque not received

Hi BT team/MOD

I took the deal from MSE website in May and claimed the prepaid master card and cashback cheque by two different forms when my braodband up and running. My prepaid master card arrived on 18th June but no sign of my cheque so far. www.broadbandbenefits.co.uk/cashback/claim this is the URL when i completed claiming the cash back through your website. i appreciate your response. Thank you

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9 REPLIES 9
DavidM
Moderator
Moderator
585 Views
Message 2 of 10

Re: MSE £50 cheque not received

Hi @missDNA and welcome.

 

Can you confirm the first 3 letter of you online order reference?

 

Cheers

 

David

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missDNA
Beginner
574 Views
Message 3 of 10

Re: MSE £50 cheque not received

Hi David thank you for responding to me. Sorry for the late reply. My order REF: AJM. Thank you.

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NeilO
Moderator
Moderator
565 Views
Message 4 of 10

Re: MSE £50 cheque not received

@missDNA Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to chase that up. You can find the link by clicking on my username.

Thanks

Neil

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missDNA
Beginner
546 Views
Message 5 of 10

Re: MSE £50 cheque not received

Hi NeilO,

sorry, i could not find the link to contact you when i clicked your username. What details do i need to send?

Thank you. 

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missDNA
Beginner
543 Views
Message 6 of 10

Re: MSE £50 cheque not received

sorry, i found your link, and i m sending the details asked for on the form. Thank you.

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missDNA
Beginner
538 Views
Message 7 of 10

Re: MSE £50 cheque not received

Hi NeilO

The form asking What do you need to enquire about: Drop down menu not showing any option about forum enquiry so i chose email enquiry option. i hope that's right.

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missDNA
Beginner
532 Views
Message 8 of 10

Re: MSE £50 cheque not received

sorry, it was: What you need to email us about drop down options.

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RobbieMac
Moderator
Moderator
527 Views
Message 9 of 10

Re: MSE £50 cheque not received

Hi @missDNA

 

Thanks for posting back!

 

Don't worry what you choose in the drop down.  As long as the body of the form explains what the issue that'll be fine! Smiley Happy

 

As soon as you reach the top of our email queue one of the guys will give you a shout to help.

 

Cheers,

 

Robbie

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missDNA
Beginner
524 Views
Message 10 of 10

Re: MSE £50 cheque not received

What a quick response even on sunday. Excellent comunication. Thank you.

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