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Retrovertigo
Aspiring Expert

on ‎28-05-2020 4h55

904 Views
Message 1 of 4

MY BT - where do I find a link to my unlimited calls option?

 I've just signed a new contract for 2 years as I have added complete Wi-Fi, but as I now have unlimited minutes on my mobile, it seems pointless paying for unlimited calls on my landline, but I can't find a link for it anywhere on My BT? I can see caller I.D etc but nothing for unlimited minutes so that I can cancel that part. Cheers

0 Ratings
3 REPLIES 3
DPW
Beginner

on ‎28-05-2020 7h39

885 Views
Message 2 of 4

Re: MY BT - where do I find a link to my unlimited calls option?

My BT - Manage Products - remove it in there. Or downgrade to 500mins or pay as you go.
Retrovertigo
Aspiring Expert

on ‎28-05-2020 19h20

858 Views
Message 3 of 4

Re: MY BT - where do I find a link to my unlimited calls option?

Yeah I tried that and it wasn't listed there. After much googling, it turns out you need to choose "upgrade my package" and from there it lists it. Just about as counter-intuitive as it gets really!

0 Ratings
DPW
Beginner

on ‎30-05-2020 14h32

833 Views
Message 4 of 4

Re: MY BT - where do I find a link to my unlimited calls option?

Classic BT website. I’ll really expected it to be there. You may have to go to upgrade product even though you’re technically down grading it.