I have installed the new Mac OS Sierra over El Capitan and now find that the Mac desktop app does not work properly. Sync isn't working nor is the ability to select backup folders. Has anyone else experienced this problem?
Solved! Go to Solution.
Same here, and when I try to add the folders back in, it won't let me - no errors displayed either. I only found this error mentioned a few times in the Console log: "default 16:45:39.294898 +0100 BT Cloud UNIX error exception: 17."
Additionally, using fs_usage and opensnoop commands, I can see there is some activity by the app. It's all a bit weird that none of the backup folders are listed, and I can't add any via the dashboard - Something's definitely broken.
Glad it's not just me! Adding a backup folder does nothing in the desktop app, but the folder does appear in "Mac Desktop" in the cloud. This is different to the "BT Cloud" sync folder.
Interesting. So that suggests it's actually backing-up? It's still disconcerting that it says "You are not backing up from this computer" in the Backup tab of the app... I hope it gets resolved soon!
"BT Cloud on Mac OS X
There's another small bug fix required when trying to update:
"Could not execute the application updater component. The file may be missing or corrupted."
I've had to un-install it completely and download and reinstall it and that seems to work.
Hi I'm getting the same error when trying to update; has this been solved yet?
BT Cloud Update Notification
Could not execute the application updater component. The file may be missing or corrupted.
I am also getting the "Could not execute the application updater component. The file may be missing or corrupted." message.
Has a fix been found yet?
Hi - BT told me to delete the current BT Cloud software, and then reinstall the latest version from https://bt.com/cloud/download/. Apperantly the issue is that the version of BT Cloud software I was using wasn't Sierra compatible, and I'd upgraded to Sierra before installing the latest Cloud version, which was making the update fail.