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Mikke
Beginner
815 Views
Message 1 of 10

Mail stuck in Spam

Hi

I have BT Yahoo mail ... fow many years now. I am trying to move an email from a known sender (actually another BTinternet account) from my Spam box and into my Inbox .... but it will not move! I have tried dragging and dropping and also using the move function but no joy! I have tested this process with another email in my Spam box and it does move. I also tried marking the email in question and the one directly beside it ... and then moving both together. The result was that only one moved ... i.e. the one directly beside it! Am I doing something wrong? The email in question contains a zip attachment ...could that be teh problem?

Thanks

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9 REPLIES 9
DavidM
Moderator
Moderator
803 Views
Message 2 of 10

Re: Mail stuck in Spam

Hi @Mikke and welcome.

 

Can you try opening the email in your spam box and then in the top right click on the 'move' button. You should see a drop down menu with contacts and folders. If you select the required destination and click on it the message should move from the spam box. Can you try that and let me know how you get on.

 

Cheers

 

David

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tmpogeorge
Contributor
770 Views
Message 3 of 10

Re: Mail stuck in Spam

I have exactly the same problem. Mail that I want is stuck in SPAM. It can't be moved to the inbox or declared not SPAM. There is something fundementaly flawed with the SPAM system. This morning the read receipt for a message I sent came through to the inbox but the reply went to SPAM and is stuck there.

I have tried clicking on not SPAM, the first time this is tried the message goes temporarily to the inbox and then quickly moves back to SPAM, after taht it wont do anything. Selecting the message and moving it to inbox has exactly the same result. I had a 50 minute phone chat with an indian call centre which proved that the person the other end hadn't a clue how to solve the peroblem or even what was causing it. So far I have 15 messages in my SPAM folder that have accumulated over the last 6 weeks and which can't be moved. It is about time yahoo and/or BT sorted this out and gave us back a safe senders list which might help.

It appears that the majority of the messages that end up in my SPAM folder are actully not SPAM at all which defeatsa the whole idea of a SPAM guard system, I'd rather have the few SPAM messages and all the others delivered to my inbox but there is no way of achieving this as far as I can see.

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licquorice
Distinguished Sage
Distinguished Sage
765 Views
Message 4 of 10

Re: Mail stuck in Spam

There is quite a simple method of achieving it, use the right tool for the job, a mail client rather than the abomination that is webmail. Thunderbird, Windows Live Mail, Claws mail are all free and simple to set up and use.

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tmpogeorge
Contributor
752 Views
Message 5 of 10

Re: Mail stuck in Spam

Sorry not a very helpful answer for me. I only use the webmail interface to find out what hasn't been delivered to my email client (Outlook part of the Office suite). IF the message has been put into the SPAM folder how does the email client know that it is there? or do clients like thunderbird download the SPAM folder in its entirety?

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gg30340
Distinguished Sage
Distinguished Sage
744 Views
Message 6 of 10

Re: Mail stuck in Spam

It might not be moving because of the attachment.

 

Have tried opening the email then move it?

 

Also you could try opening the attachment and save it then delete/remove the attachment.from the email if it will let you then move it.

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licquorice
Distinguished Sage
Distinguished Sage
742 Views
Message 7 of 10

Re: Mail stuck in Spam

@tmpogeorgeYes, if you configure it in webmail mail settings to download all spam and mark it as such, it will download to all clients. If you are still on BTYahoo mail, you will need to select the basic view first in order to be able to access the settings for POP and forwarding.

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tmpogeorge
Contributor
737 Views
Message 8 of 10

Re: Mail stuck in Spam

There aren't normally any attachments to the messages that wont move. Most of them originate from a yahoo group though and I am beginning to think that the problem is yahoo software adding something to the messages. The point is that the majority of the messages from the group get through and only the odd one or two per day dont. I have tried opening the email and moving it but it wont permanently move.

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tmpogeorge
Contributor
732 Views
Message 9 of 10

Re: Mail stuck in Spam

I am on Yahoo and I cant seem to find a way of doing this. I switched to the basic mail version but couldn't find any setting that enabled me to access POP and forwarding.

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licquorice
Distinguished Sage
Distinguished Sage
729 Views
Message 10 of 10

Re: Mail stuck in Spam

Sorry @tmpogeorge I don't believe it, they have removed the option. This bleeping mail system gets worse by the day. The spam forwarding is still active on my account but I can no longer change the option even if I wanted to.

 

This is how it used to look under mail options.

popforward.jpg

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