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Cnwcywig
Contributor
700 Views
Message 1 of 8

Main/hub-phone interference?

I set up BT Broadband a year ago and it works perfectly.

 

Recently I decided to activate the additional phone line, and plugged a phone into the hub socket. Again, it works perfectly,

BUT

all incoming calls on the main phone also cause the hub phone to ring. As long as no one picks up the hub phone, the main phone works exactly as normally. The hub phone otherwise works as intended - I can dial out, and it receives incoming calls without ringing the main phone.

I had intended using the additional line as an independent phone in the granny annexe, but this is obviously going to be useless because of this interaction between the two lines.

 

I have tried several different phones, all modern, and it makes no difference. I have also tried several different filters, both the one that came with the kit, and others.

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7 REPLIES 7
hamish72
Recognised Expert
688 Views
Message 2 of 8

Re: Main/hub-phone interference?

Try here it should let you set up what rings when but I find the hub still shows main calls as missed even though it dont ring and the main may ring with the hub all seems a bit daft to me

 

 

http://bthomehub/telephone.lp?be=0&l0=2&l1=1&l2=-1

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If any post helps tick the star box on the left
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Just cause Im paranoid dont mean they are not out to get me





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Cnwcywig
Contributor
678 Views
Message 3 of 8

Re: Main/hub-phone interference?

I've just tried that. The only options are both numbers ring, or only Broadband Talk. There is no option shown for allowing each to ring independently, and on its own.

That would appear to make the facility useless as a stand-alone additional line?

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Cnwcywig
Contributor
672 Views
Message 4 of 8

Re: Main/hub-phone interference?

I've finally managed to get through to the BT Helpline, and someone there has confirmed that this is how it is meant to work. He said that originally it was possible to use the Talk line as a stand alone phone, only ringing if a caller phoned the Talk number, but that this has been discontinued.

 

Is that really true? It seems a retrograde change, and  severely limits the usefulness of the Talk line. What is the point of having two separate numbers if the wrong one rings when someone calls?

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hamish72
Recognised Expert
667 Views
Message 5 of 8

Re: Main/hub-phone interference?

You are 100% correct for me its only use is I can talk to someone even when the landline is being hogged by you know who

 

To call it another line is rubbish

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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Cnwcywig
Contributor
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Message 6 of 8

Re: Main/hub-phone interference?

Just for the **bleep** of it I have  tried changing the ring setting for the phone socket from "BT Broadband Talk + Landline" to "BT Broadband Talk Only". Now when I ring in on the landline number, only the landline rings, not the Talk phone as well. This is the exact reverse of what it says, but it does appear to answer exactly what i wanted.

I find this whole thing incomprehensible - why does it ring only the landline phone on a setting for Talk phone only?

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Cnwcywig
Contributor
597 Views
Message 7 of 8

Re: Main/hub-phone interference?

Bleep was a very mild word meaning the opposite of heaven - how prudish of the censor to find that offensive!

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hamish72
Recognised Expert
581 Views
Message 8 of 8

Re: Main/hub-phone interference?

Yea saints may go to heaven but us sinners will not go to **bleep**    BT wont permit it

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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