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Expert
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Message 231 of 260

Re: Hello All, I work at BT and look after Network Architectu...

Dartiss, 

 

Its common in most big IT companies to "suspend" a problem which is no longer impacting service but is still under investigation, additionally most companies will remove anything which is believed to be fixed even if its still under investigation from any status page or IVR. I'm not sure what the standard is with BT as I dont work in a residential product area or deal with faults.

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Highlighted
Moderator-Retired
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Message 232 of 260

Major Packet Loss

Hi everyone,

 

If any of you are still having problems could you please post some traceroute and ping results to the servers/websites you are having problems with? For the most part this seems to be sorted but we want to make 100% sure before closing our investigations off.

Dean
BTCare Community Mod

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

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Highlighted
Contributor
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Message 233 of 260

Re: Major Packet Loss

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ping dailymail.co.uk

Pinging dailymail.co.uk [195.234.240.212] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 195.234.240.212:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\System32>

 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ping forums.overclockers.co.uk

Pinging forums.overclockers.co.uk [91.151.218.11] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 91.151.218.11:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert dailymail.co.uk

Tracing route to dailymail.co.uk [195.234.240.212]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms BTHUB3 [192.168.1.254]
2 10 ms 10 ms 10 ms 217.32.141.3
3 11 ms 10 ms 10 ms 217.32.140.206
4 16 ms 15 ms 15 ms 213.120.161.98
5 15 ms 15 ms 14 ms 31.55.164.51
6 15 ms 15 ms 15 ms 31.55.164.107
7 15 ms 15 ms 15 ms acc1-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.15
248.66]
8 28 ms 23 ms 23 ms core2-te0-15-0-16.ilford.ukcore.bt.net [109.15
248.32]
9 26 ms 23 ms 24 ms peer3te-0-7-1-0.telehouse.ukcore.bt.net [62.17
102.13]
10 20 ms 20 ms 20 ms GigabitEthernet5-1-1.BR1.LND6.ALTER.NET [193.1
.43.49]
11 23 ms 21 ms 22 ms ge-0-3-0.CR1.LND6.ALTER.NET [158.43.194.233]
12 25 ms 25 ms 25 ms so-4-0-0.CR6.LBA2.ALTER.NET [158.43.253.165]
13 25 ms 25 ms 25 ms GigabitEthernet5-0.GW6.LBA2.ALTER.NET [158.43.
9.226]
14 28 ms 28 ms 28 ms uuk203859.uk.customer.alter.net [158.43.16.126

15 27 ms 27 ms 26 ms uuk203859-gw.customer.uk.uu.net [158.43.10.166

16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.

 

 

 

 

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>Tracert forums.overclockers.co.uk

Tracing route to forums.overclockers.co.uk [91.151.218.11]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms BTHUB3 [192.168.1.254]
2 10 ms 10 ms 10 ms 217.32.141.3
3 190 ms 157 ms 10 ms 217.32.140.206
4 25 ms 22 ms 22 ms 217.41.216.130
5 16 ms 17 ms 15 ms 31.55.164.51
6 16 ms 15 ms 16 ms 31.55.164.107
7 16 ms 15 ms 16 ms acc1-10GigE-0-2-0-7.bm.21cn-ipp.bt.net [109.159.
248.110]
8 31 ms 23 ms 23 ms core1-te0-3-0-3.ealing.ukcore.bt.net [109.159.24
8.20]
9 23 ms 23 ms 23 ms peer1-xe4-0-0.redbus.ukcore.bt.net [109.159.255.
114]
10 25 ms 25 ms 25 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]

11 23 ms 22 ms 22 ms xe-7-2-0.mpr2.lhr3.uk.above.net [64.125.28.97]
12 24 ms 23 ms 23 ms gi1.abv.tcrb.sov.serverstream.net [213.152.245.1
32]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>Tracert eu.battle.net/wow/en
Unable to resolve target system name eu.battle.net/wow/en.

C:\Windows\System32>Tracert eu.battle.net

Tracing route to eu.battle.net [80.239.186.40]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms BTHUB3 [192.168.1.254]
2 10 ms 10 ms 10 ms 217.32.141.3
3 14 ms 11 ms 10 ms 217.32.140.206
4 15 ms 15 ms 15 ms 213.120.161.98
5 15 ms 14 ms 14 ms 31.55.164.51
6 15 ms 15 ms 15 ms 31.55.164.107
7 15 ms 15 ms 15 ms acc1-10GigE-0-5-0-7.bm.21cn-ipp.bt.net [109.159.
248.102]
8 32 ms 36 ms 35 ms core2-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.30]
9 22 ms 22 ms 22 ms core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.
118]
10 22 ms 22 ms 22 ms 166-49-214-153.eu.bt.net [166.49.214.153]
11 22 ms 22 ms 22 ms 166-49-211-34.eu.bt.net [166.49.211.34]
12 24 ms 24 ms 24 ms ldn-bb2-link.telia.net [80.91.246.114]
13 53 ms 41 ms 41 ms prs-bb2-link.telia.net [80.91.246.177]
14 40 ms 40 ms 40 ms prs-b8-link.telia.net [213.155.131.13]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.

 

I guess this traceroute for battlenet is out of your control, and the fault is of Telia who are known for there issues?

 

 

 

 

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Highlighted
Contributor
614 Views
Message 234 of 260

Re: Major Packet Loss

These 3 sites are still causing problems with a long refresh and not loading somtimes, no all the time, but worse after 7pm

 

Ive stopped the traceroute on all 3 as you can see the amount of timeouts

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Highlighted
Contributor
580 Views
Message 235 of 260

Re: Major Packet Loss

you need to be careful which sites you ping - some block it so yoiu will get 100% loss showing even if the page is acessible via normal browsing. you should check with something like http://just-ping.com to make sure the site can be pinged. i show 100% loss aginst the daily mail one but i can view the site ok

 

 

in fact i have just checked the dail mail site and you cannot ping it...

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Highlighted
Contributor
571 Views
Message 236 of 260

Re: Major Packet Loss

^ Well im having issues with all 3 sites at times, if the ping results arent good enough, the traceroutes ive posted are

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Highlighted
Contributor
569 Views
Message 237 of 260

Re: Major Packet Loss

there is nothing wrong with the tracerout for the daily mail - looks absolutely fine to me

 

in fact i've checked all your other ones - there is absolutely nothing wrong with those pings and traceroutes - no problems are shown in them at all

 

if the sites are responding slowly it is for some other reason, not packet loss.

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Highlighted
Contributor
560 Views
Message 238 of 260

Re: Major Packet Loss

So why is there requests being timed out? and why is there 100% packet loss on all 3 when pinged?

 

I have issues with these 3 sites all the time.

 

All other sites i visit with no problems when pinged or traceroute show no request timed out and no packet loss.

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Highlighted
Contributor
549 Views
Message 239 of 260

Re: Major Packet Loss

becuase as i've already said the sites block pings so they will always show 100% loss when you use ping or tracert

 

if they are responding slowly it is for some other reason - the reason is not packet loss. it may be that they are just busy

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Highlighted
Contributor
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Message 240 of 260

Re: Major Packet Loss

Not sure if this is the correct info but I'm having problems to do with above.net (Ea games etc)

 

Here is the trace-trace.PNG

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