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Taffy078
Expert
588 Views
Message 1 of 3

Major log-in problems at the moment. Is XP to blame

There are quite a few threads on log-in problems at the moment and the Moderators have taken an interest e.g. https://community.bt.com/t5/Other-Broadband-Queries/Email-log-in-issues-for-over-a-week/m-p/1145486/...

 

I've have asked here in several threads if BT has an issue with XP.

 

At the moment I cannot log-in on my XP desktop. I've tried  IE8, Chrome & Firefox. I've not installed Safari - yet.

 

The screen stays white and says 'connecting to BT' and stays like that for ages.

 

Is anyone else having this problem. If so, are you on XP?

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
580 Views
Message 2 of 3

Re: Major log-in problems at the moment. Is XP to blame

Try logging in via Yahoo, it might work.

 

https://login.yahoo.com/config/login_verify2?.intl=uk&.src=ym

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vofsanity2
Recognised Expert
573 Views
Message 3 of 3

Re: Major log-in problems at the moment. Is XP to blame


@Taffy078 wrote:

There are quite a few threads on log-in problems at the moment and the Moderators have taken an interest e.g. https://community.bt.com/t5/Other-Broadband-Queries/Email-log-in-issues-for-over-a-week/m-p/1145486/...

 

I've have asked here in several threads if BT has an issue with XP.

 

At the moment I cannot log-in on my XP desktop. I've tried  IE8, Chrome & Firefox. I've not installed Safari - yet.

 

The screen stays white and says 'connecting to BT' and stays like that for ages.

 

Is anyone else having this problem. If so, are you on XP?


BT websites have problems with IE8.  XP and Google Chrome do not have the same issues.  I notice that if you click on the email tab in the forum using Google chrome you need to login to your BT ID before logging in to your email.

With IE8 when I use my standard link to the forum it does not display the blue bar with the email tab.

 

Using XP you have the luxury of using Outlook Express to handle your emails. IMHO this is by far the best email client to use for HOME use.

 

I would suggest you concentrate on why you are having problems with XP and Google Chrome  as the XP, IE8 and BT issues are unlikely to be fixed.

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