Making a complaint online

[Oddbodkin]

Please can someone explain how one is supposed to raise a complaint online, as following the trail of options available invariably leads right back to where I started.

Failing that, is there an email address through which a complaint can be made?

[garybs29]

Following the make a complaint link at the bottom of the page & clicking on raise a complaint leads to the following link where you should be able to raise one

https://my.bt.com/s/apps/appscomplaints/index.html#/complaint/raise

[goldenmonkey]

You can’t because BT do not care about their customers