Thanks @Anonymous, you are correct FVA is a legacy service currently being withdrawn by Openreach. However, the reason customers on FVA cannot manage their account is a BT issue and not anything to do with Openreach. There is no option to fix this for FVA customers and we are sorry for this.
We are currently rolling our digital voice which will replace FVA. Once on digital voice, all customers will be able to manage their account via MyBT. I don’t have a timescale when Digital voice will be available to everyone but you will be contacted when this becomes available.
A more informative error message rather than an incorrect generic one would also help!!!
Thanks, @licquorice, that's a fair point 😉
I have reached out to our MyBT team with this feedback and have asked if they can look at making improvements to the error messaging that gets displayed.
Thanks for taking the time to clear this matter up John. It is very much appreciated. I can finally put my paranoid conspiracy theories to rest !
I must admit it was driving me mad, but thank you again.