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Jai27
Beginner
267 Views
Message 1 of 4

Massive connection issues

Hi guys....

So, we've had infinity for a week or so now and we've been having some very odd problems. 

Firstly, my PC will loose connection every 10min or so for around a minute and then reconnect. When we put any kind of strain on the connection such as online gaming, downloading, streaming, etc the connection will drop after 2min and then restart and repeat. Strangely playing over Xbox Live is fine...

Even when we are online and working we have a maxium download speed of 6-7 mb a second. 

I've speed tested which gives us 15mb down and 14mb up, wired in driectly, tried all sorts of troubeshooting etc.

Basically I'm out of options and need some help!

Anyone had any similar experiences?

Thanks in advance

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3 REPLIES 3
Bullitt
Distinguished Expert
266 Views
Message 2 of 4

Re: Massive connection issues

sounds like a dodgy router
you can ring up and get a new one as this one is fawlty
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Jai27
Beginner
250 Views
Message 3 of 4

Re: Massive connection issues

Just called and explain the problem. Side stepped the usual restart the hub/router etc. Put me on hold for 10min and then they hung up on me!!!!!!!!

Unbelievable.

Is there a phone number where I can actually speak to someone who knows what they are doing and arnt based in an industrial park just outside of Mumbai?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
247 Views
Message 4 of 4

Re: Massive connection issues

Is it just wireless devices that are disconnecting, or is your Infinity modem showing a loss?

 

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