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Aspiring Contributor
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Message 91 of 108

Re: Massive drop in download speed at peak times

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Hi @MayasDad,

 

Has your speed improved since your last test? I'm currently getting a download speed of 35mbps and have been getting at least that all weekend.

 

Since the fix on Thursday my connection has been constantly good (with the exception of the time between 9 and 11 the first evening) and i've been testing quite frequently just to make sure.

 

Hope your connection is back to normal.

 

Foggyb

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Contributor
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Message 92 of 108

Re: Massive drop in download speed at peak times

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I've been running an auto speed test every 15 mins since this morning. Was pretty solid until about 2pm when it started to fluctuate from low 20s to mid 30s. In the last hour it has dropped to nine which isn't acceptable really.
Frustrating as I'd thought it was sorted!
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Contributor
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Message 93 of 108

Re: Massive drop in download speed at peak times

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And now it is down to 3.....

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Aspiring Contributor
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Message 94 of 108

Re: Massive drop in download speed at peak times

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Yes i can agree same experience here. As well as the slow down in speed in the evenings as previously described I also had slow speeds at weekends. 

 

I had slow speeds all afternoon less than 10mbps mostly but dropping to 1.5mbps - this has slowly climbed back up in the last hour or so to around 30mbps. 

 

Will have to see how the evenings are.......

 

 

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Aspiring Contributor
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Message 95 of 108

Re: Massive drop in download speed at peak times

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Now back up to its maximum that i get here of around 36mbps.....

 

Give me strength!

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Moderator
Moderator
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Message 96 of 108

Re: Massive drop in download speed at peak times

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Hi Guys,

 

The network team believe the issue has been resolved at the Kingsmead exchange. If you are still experiencing issue with your connection, please could you reboot your hub and retest your speeds this evening?

 

Thanks

 

PaddyB

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Message 97 of 108

Re: Massive drop in download speed at peak times

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@PaddyB

Yes, still seeing issues. Ran a BT wholesale speed test tonight and one came back about 4Mbps and it seems to be bobbling around in the sub-10s.

Below screen shots of my test and also speed test graph from an every 15 minute auto speed test. You can see it started dropping off around 6 or 7pm again and fell below 30 (my personal threshold for acceptable speeds) by 7.30/8pm. Then below the 20Mbps that the wholesale speedtest deems to be "acceptable" about 8.30 to 10pm.

Cheers,

Tom

Screen Shot 2015-11-02 at 21.39.50.pngScreen Shot 2015-11-02 at 21.52.11.png 

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Aspiring Contributor
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Message 98 of 108

Re: Massive drop in download speed at peak times

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@PaddyB and @thomasmirf,

 

My speed has dropped similarly. I just ran a test that returned a download speed of 5.55mbps, as per the screenshot below. Honestly, until this evening I thought the issue had been fixed on my line (as my checks all looked good), but alas no.

Screen Shot 2015-11-02 at 10.38.00 p.m..png

Thanks,

FoggyB

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Aspiring Contributor
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Message 99 of 108

Re: Massive drop in download speed at peak times

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I'm back up to 35mbps again now (15 mins later)

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Aspiring Contributor
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Message 100 of 108

Re: Massive drop in download speed at peak times

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Hi All,

 

Yes it's been up and down a bit all evening. Creeping back up over the last couple of hours.

 

N

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