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BlitzThose
Beginner
6,568 Views
Message 1 of 5

Massive speed drop and latency issues with connection

over the last 4 days my connection has been excessivly slow even when taking fair usage restrictions into account if i understand correectly in this case my connection should be slowed to the equivilent of 1mb/s.

 

However it is much slower than even that with steam showing servers which i would normally have a latency of 50 to it is currently in the 350-800 region, ie as slow or slower than a dial up connection.

 

Speed test:

 

Results Image not loaded

 

Download  Speed
375 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 375 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7000 Kbps

 

i have also prepared the following examples

 

http://www.speedtest.net/result/731426719.png

http://www.pingtest.net/result/11423344.png

 

heres a trace route with a uk server that i have chosen for a example

 

Tracing route to opt72.multiplay.co.uk [85.236.101.78]
over a maximum of 30 hops:

  1     5 ms    99 ms    99 ms  api.home [192.168.1.254]
  2   788 ms   723 ms   658 ms  esr14.edinburgh6.broadband.bt.net [217.47.157.14
5]
  3   590 ms   691 ms   610 ms  217.47.157.13
  4   629 ms   709 ms     *     217.32.97.6
  5   583 ms   636 ms   657 ms  217.41.174.17
  6   622 ms   635 ms   602 ms  217.41.218.242
  7   644 ms   773 ms   887 ms  217.41.218.50
  8   877 ms   923 ms   966 ms  217.47.187.49
  9   921 ms   915 ms  1000 ms  core2-pos12-1.edinburgh.ukcore.bt.net [217.32.16
9.213]
 10   858 ms   730 ms   790 ms  core2-pos8-0.manchester.ukcore.bt.net [62.6.204.
230]
 11   769 ms   725 ms   751 ms  core2-pos0-6-0-0.ealing.ukcore.bt.net [62.6.204.
205]
 12   639 ms   652 ms   742 ms  access1-h-0-0-5.manchester.bt.net [195.99.125.19
3]
 13   796 ms   673 ms   511 ms  195.99.125.86
 14   725 ms   713 ms   741 ms  te5-2.gs1.core.enta.net [87.127.236.42]
 15   692 ms   736 ms   754 ms  te1-1.interxion.core.enta.net [87.127.236.86]
 16   568 ms   578 ms   635 ms  gi4-3.enta-transit.as35028.net [84.45.252.122]
 17   651 ms   657 ms   596 ms  opt72.multiplay.co.uk [85.236.101.78]

Trace complete.

 

ive tried phoning bt broadband hellp but they have been no help what so ever

 

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4 REPLIES 4
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del8oy
Contributor
6,542 Views
Message 2 of 5

Re: Massive speed drop and latency issues with connection

what time does your speed drop? if you have been overdownloading they will cap you from 5-6pm till 12-1 am talking from my own experiance when i get capped my spped drops to 512 😞 but come midnight its back to normal.in the past it took bt 6 weeks to tell me i was getting capped which i didnt have a problem with as some days i was downloading 40gb :). if you are getting capped it will stay in place for a month as long as you dont hammer the downloads once the cap has been lifted,otherwise you will find you speed slow all the time during peak time.

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BlitzThose
Beginner
6,519 Views
Message 3 of 5

Re: Massive speed drop and latency issues with connection

its not just during peak hours, hence the problem, its constantly and consistantly slow, ive been capped before and its never had as detrimental an effect on my connection.

 

 

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Moderator
Moderator
6,517 Views
Message 4 of 5

Re: Massive speed drop and latency issues with connection

Hi Blitzthose and welcome to the Forums

 

Sorry to read about the problems you have been having. I can see from your first post you have spoken already with technical help, and this hasn't helped.

 

Try the following link if the instructions are all things you have done before, drop us an email to forum.moderation.team@bt.com with your account details and a link to this thread.

 

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_sid=m9K1RRNj&cat_lvl1=346&cat_lvl... 

 

Cheers

 

Stuart

Community ModeratorStuartH
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BlitzThose
Beginner
6,476 Views
Message 5 of 5

Re: Massive speed drop and latency issues with connection

strangely it seems to have fixed itself overnight

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