Hi all,
I've been going back and forth with my provider and seem to be hitting brick walls at every turn and can't seem to get a straight answer. I'd be hugely grateful if anyone can confirm or deny my suspicions on any of the below! Massive thanks to anyone taking the time as I'm about at the end of my tether with it all.
Issues:
- Rubbish WiFi signal and range all the time
- Internet drop outs (at least once a week) requiring router restart to resolve
- 300Mbps for the rest of the time over LAN which is great but fed up of being kicked out of meetings every week!
Setup:
- Master Socket 5C (picture of wiring, I was chatting to the supplier who said "remove the screws to expose the test socket" so I did but it turns out she meant, remove the face plate... either way, didn't touch anything and put it back as was and snapped a pic). Dual faceplate is into the blue and yellow wire which feeds into the main line although there is a splice on the yellow wire. Other phone only socket has orange and white wires.
- Master Socket ethernet port to G.fast Modem (model MT992) using cat 5.e patch cable
- G.fast LAN port to Technicolour router Red Socket (port 1) using cat 5.e patch cable
- Technicolour router DWA0120 which 4x cat 6 LAN cables serving various PCs and laptops around the house due to incredibly poor Wi-Fi
Suspicions:
- The router is rubbish and I should get a new one/aftermarket one - supplier denies this and says "it's good enough for what you need"
- Splice in Master Socket might be a bit dodgy but this wouldn't explain intermittent problems and speeds tend to be good most of the time
- Lack of filter in the system might be causing an issue but I don't have a phone plugged in so there isn't any competing traffic or interference for it to take out?
- Pretty sure it's the router!
