We had an Openreach Engineer out on 31-10-2013 to replace our master socket after lightning damage. It had damaged the surge arresters. We have now been charged £129.99 to have this replaced. I thought BT/Openreach were responsible for the master socket. Has there been some change of the conditions in our contracts to put the onus now on the subscriber? I am a BT customer and this is not doing much for me to stay with them.
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House not hit by lightning, my phone was also damaged. We have had this probl;em before and always fixed free of charge. We have also had our homehub replaced 4 times because of lightning - also free of charge. Our area is prone to lightning damage because of long telephone lines in rural area - this will all be in Openreach statistics for the area.
Can you get any legal advice from your Insurance company as it is a Product or service you are getting. They may be able to help.
A lot of people have this Legal advice sometimes free as part of teir Insurance cover.
Our area has had numerous failures due to lightning strikes, with some homes blowing out master sockets twice in a month. AFAIK no one's been charged.
I believe its down to how the engineer classifies the call. Personally I'd be getting the Mods involved and arguing as it's a fault on a protection device beyond the customer removable face plate (i.e. beyond the point where your permitted to work on it) and it wasn't caused by you or your equipment.
At my office we've been through about 3 ISDN30 termination boxes in the last 3 months thanks to lightning strikes.