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e0turnerl
Newbie
216 Views
Message 1 of 3

Master socket broken?

Hi guys,

 

had the second line in my house activated today.

 

Checked the master socket and test socket as when I plug a phone in, I don't seem to be getting anything. Phone doesn't work and neither does my new broadband 😞

 

Here are some pics of what it looks like:

http://imageshack.us/photo/my-images/30/pz6h.jpg/

http://imageshack.us/photo/my-images/11/8iy3.jpg/

 

Is this right? The black and green wires aren't even connected to anything! I know this line used to work though, and im pretty sure the line hasn't been touched. 😞

Excuse the wall, we're having it replastered lol.

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2 REPLIES 2
Deathtrap3000
Recognised Expert
206 Views
Message 2 of 3

Re: Master socket broken?

The phone line runs on a single pair of wires and all looks normal. Your line has likely been disconnected outside somewhere and used for another customer. May need to get an engineer out.

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e0turnerl
Newbie
199 Views
Message 3 of 3

Re: Master socket broken?

Right okay, BT said that the line had been reconnected. 😞

 

I guess not! 😛 

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