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WatchdogTS
Aspiring Expert
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Message 1 of 39

Master socket fail.

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Unbelievable but true, my BB connection was non existant this afternoon so I rang BT tech support India who advised me to unscrew the lower half of the master socket. Then I plugged the filter directly into the socket behind the face plate and as you can see, I am back online. Smiley Surprised The connection speed is not brilliant but it works.

 

I now have to leave the face plate hanging out of the wall if I want BB to work. The TS guy told me to buy a new socket, does he think I am a DIY engineer? Anyway I could fit a socket no bother if BT wants to send me one.

 

The question is, will BT send me a new fangled socket, one with the filter built in, or will I have to book an engineer? 

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38 REPLIES 38
Distinguished Sage
Distinguished Sage
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Message 2 of 39

Re: Master socket fail.

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That is a simple job. BT will not pay as its on your side of the master socket.

 

Instructions are on this website.

Improve your ADSL broadband connection speed

 

Look under Installing an adsl filtered NTE5 Faceplate

 

for a temporary fix to keep the phones working see.

Temporary fix for test socket connection, to keep phones working

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WatchdogTS
Aspiring Expert
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Message 3 of 39

Re: Master socket fail.

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My original master socket worked for more than 10 years and was in good working order until BT changed it for this one which has barely lasted 6 months. How is that "my side" BT supplied the duff socket, I am amazed that I am expected to replace it.
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Distinguished Sage
Distinguished Sage
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Message 4 of 39

Re: Master socket fail.

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Do you have any extensions connected to the master socket, when the cover is replaced? ie, are there wires connected to the back of the removable part?

 

 

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WatchdogTS
Aspiring Expert
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Message 5 of 39

Re: Master socket fail.

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Yes, there are 9 wires connected to the back of the removable part. 3 extensions.

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Distinguished Sage
Distinguished Sage
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Message 6 of 39

Re: Master socket fail.

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Well, the reason it works so well in the test socket, is because the extensions are now isolated.

 

Two things can cause a drop in speed. Interference picked up on the extension wiring, or something that has recently been plugged into an extension which is upsetting the broadband signal.

 

It best to totally isolate the extensions from the broadband signal, which is what a filtered faceplate does.

My "temporary fix"  will cure the problem until you can change the faceplate.

 

Its quite possible that the conditions on your extension wiring have changed since BT fitted a standard faceplate.

Thinks like Plasma TV sets generate a lot of interference which can be picked up on extension wiring.

Sometimes you can improve things by simply removing the bell wire, as shown on that link I gave you.

But a filtered faceplate is a much better option.

 

 

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WatchdogTS
Aspiring Expert
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Message 7 of 39

Re: Master socket fail.

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I am not so sure myself, my BB always worked fine until I got the HH3 then someone at BT decided I was getting more speed than I was paying for so they throttled it down to a point where I had no connection at all. 

 

I found this out after having an engineer visit, he checked everything in the house, changed the master socket etc before admitting defeat, then he had to go to the exchange to get the blerdy thing working again. A 5 minute job if he started at the exchange to begin with. 

 

I am now left wondering if they have throttled my speed once again, even though I am connected directly to the master socket, the speed is not that great. 

 

 

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Distinguished Sage
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Message 8 of 39

Re: Master socket fail.

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It sounds more like your IP Profile has dropped because of the disconnections you will now need 3/5 days stable connection for your profile to rise again automatically you are not being throttled
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Distinguished Sage
Distinguished Sage
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Message 9 of 39

Re: Master socket fail.

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What are your current ADSL Statistics

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WatchdogTS
Aspiring Expert
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Message 10 of 39

Re: Master socket fail.

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This is great, re-set the hub and it won't accept the admin password. 

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