2 appointments, no Engineer and no communication about his/her failure to attend.
Excuses have been:
Appiontment 1 - Engineer needs a taller hoist
Appointment 2 - A 'robot' (?) deleted the job
No reason given for failure to communicate any of this.
Feeling dissapointed and annoyed at this treatment.
Any tips for how you get action from BT?
Was hoping for BT Infinity for Christmas, no chance of that after today's pathetic performance!
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
Bit odd they need a Hoist to shift an NTE, how many floors does your house have? Personally I would have just drilled through your internal door frames and tacced the cable over your skirting boards.
I'm not sure of the rules of installation Planview. I was wondering it they're not allowed to extend cable and so need to make a complete new cable run from junction box at the top of the tall pole? Maybe a joint would impact on the performance of Infinity?
The job should be a 'walk in the park'. As an Electrician, I've already installed mini-trunking and a back box if they'd like to use them.
I'm aboluptly gob-smacked that they can show such disrespect to their customers!
Bit confussed by your post, do you have an active phone line and are wanting the NTE relocated or is this a brand new Installation?
It's just a re-location of an existing line from the loft into the Garage. Had some building work done on the house and as a result, the master socket is now in the loft space and so needs to be relocated.
Unsure why they want to replace the drop wire as well? Yes in an ideal World it would be a continuous length from the DP to the NTE because less joints means less places for it to go faulty.
In this instance though I can't see why they can't just cut the drop wire at the eves of the house, providing there is enough slack and put on a BT66 or Above Ground Drop Wire Closure Joint and then run a lead in from there to where you want the NTE?
I can only assume it must be a drop wire 1, 2, 3, 4, 5, 6, 7, 9, 9b or the old 11, not the new signle pair one as these old types have to be changed when working on an order or fault.
Thank you for the useful response and time you've put into this Plainview. The odds on a chocolate fireguard proving useful are better than those for getting to a meaningful technical conversation with someone on 150.
Will just have to wait until the next appointment date and see if anyone turns up.
Don't expect the Call Centre to understand the technicallities of different types on line plant and what needs to be changed what to and when.