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rickspark
Aspiring Contributor
373 Views
Message 1 of 9

Master socket move - 2 app'ts no Engineer and no communication

2 appointments, no Engineer and no communication about his/her failure to attend. 

 

Excuses have been:

 

Appiontment 1 - Engineer needs a taller hoist

Appointment 2 - A 'robot' (?) deleted the job

 

No reason given for failure to communicate any of this.

 

Feeling dissapointed and annoyed at this treatment.

 

Any tips for how you get action from BT?

 

Was hoping for BT Infinity for Christmas, no chance of that after today's pathetic performance!

 

Richard

 

0 Ratings
8 REPLIES 8
Distinguished Sage
361 Views
Message 2 of 9

Re: Master socket move - 2 appointments, no communication, no engineer

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

plainview
Recognised Expert
356 Views
Message 3 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

Bit odd they need a Hoist to shift an NTE, how many floors does your house have? Personally I would have just drilled through your internal door frames and tacced the cable over your skirting boards.

0 Ratings
rickspark
Aspiring Contributor
354 Views
Message 4 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

I'm not sure of the rules of installation Planview.  I was wondering it they're not allowed to extend cable and so need to make a complete new cable run from junction box at the top of the tall pole?  Maybe a joint would impact on the performance of Infinity?

 

The job should be a 'walk in the park'.  As an Electrician, I've already installed mini-trunking and a back box if they'd like to use them.

 

I'm aboluptly gob-smacked that they can show such disrespect to their customers!

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plainview
Recognised Expert
351 Views
Message 5 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

Bit confussed by your post, do you have an active phone line and are wanting the NTE relocated or is this a brand new Installation?

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rickspark
Aspiring Contributor
348 Views
Message 6 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

It's just a re-location of an existing line from the loft into the Garage.  Had some building work done on the house and as a result, the master socket is now in the loft space and so needs to be relocated.

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plainview
Recognised Expert
337 Views
Message 7 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

Unsure why they want to replace the drop wire as well? Yes in an ideal World it would be a continuous length from the DP to the NTE because less joints means less places for it to go faulty.

 

In this instance though I can't see why they can't just cut the drop wire at the eves of the house, providing there is enough slack and put on a BT66 or Above Ground Drop Wire Closure Joint and then run a lead in from there to where you want the NTE?

 

I can only assume it must be a drop wire 1, 2, 3, 4, 5, 6, 7, 9, 9b or the old 11, not the new signle pair one as these old types have to be changed when working on an order or fault.

rickspark
Aspiring Contributor
330 Views
Message 8 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

Thank you for the useful response and time you've put into this Plainview.  The odds on a chocolate fireguard proving useful are better than those for getting to a meaningful technical conversation with someone on 150.

 

Will just have to wait until the next appointment date and see if anyone turns up.

 

 

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plainview
Recognised Expert
323 Views
Message 9 of 9

Re: Master socket move - 2 app'ts no Engineer and no communication

Don't expect the Call Centre to understand the technicallities of different types on line plant and what needs to be changed what to and when.

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