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weirdwizard
Expert
553 Views
Message 1 of 12

Master socket

I have no phone that will work yet BT says that there is no trouble so used the next and dismantled the master socket put plug into test socket ok got phone but no broadband, so now waiting for the engineer to ring.  Is there another way of doing this, rang home number and it says that I am busy Sometimes I get the noise that the phone handpiece is not down correctly yet checked both phones and they are So any help please

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11 REPLIES 11
weirdwizard
Expert
543 Views
Message 2 of 12

Re: Master socket

had  bt ring back because theur is no problem with the phone when using test socket aqnd the broandband goes down.  So they cannot do anything it is the broadband yet broadband sys because I can get broadband and their is no fault it is not there problem so canyone help

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weirdwizard
Expert
520 Views
Message 3 of 12

how do i connect to mods

having problem with master socket cannot get phone call without using test socket yet broadband goes down yet when I screw in master broadband is ok and no phone  can anyone help me

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PaddyB
Moderator
Moderator
516 Views
Message 4 of 12

Re: how do i connect to mods

Hi Weirdwizard,

 

I'll be able to help you with this. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Keith_Beddoe
Distinguished Sage
Distinguished Sage
539 Views
Message 5 of 12

Re: Master socket

Connect it up like this and see if you get both phone and broadband.

Image1.jpg

weirdwizard
Expert
520 Views
Message 6 of 12

Re: Master socket

yes I do but no extension phone that is what I am working with at the moment, why did the BT support tell me to do this?

 

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Ectophile
Distinguished Guru
505 Views
Message 7 of 12

Re: Master socket

BT are only responsible for wiring up to the master socket.  If everything works OK at the test socket, but not on an extension, then that's your problem to fix.  You could call out Openreach, but they would charge you a £130 call-out fee.

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_dreamer_
Aspiring Expert
497 Views
Message 8 of 12

Re: Master socket

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gg30340
Distinguished Sage
Distinguished Sage
490 Views
Message 9 of 12

Re: Master socket

dreamer,

 

you are correct, double posting the same problem leads to confusion. I have merged the two posts but unfortunately it has put them a bit out of order.

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_dreamer_
Aspiring Expert
484 Views
Message 10 of 12

Re: Master socket

Gg30340
Ta
It is in the correct order time wise.
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