I have no phone that will work yet BT says that there is no trouble so used the next and dismantled the master socket put plug into test socket ok got phone but no broadband, so now waiting for the engineer to ring. Is there another way of doing this, rang home number and it says that I am busy Sometimes I get the noise that the phone handpiece is not down correctly yet checked both phones and they are So any help please
had bt ring back because theur is no problem with the phone when using test socket aqnd the broandband goes down. So they cannot do anything it is the broadband yet broadband sys because I can get broadband and their is no fault it is not there problem so canyone help
having problem with master socket cannot get phone call without using test socket yet broadband goes down yet when I screw in master broadband is ok and no phone can anyone help me
BT are only responsible for wiring up to the master socket. If everything works OK at the test socket, but not on an extension, then that's your problem to fix. You could call out Openreach, but they would charge you a £130 call-out fee.
you are correct, double posting the same problem leads to confusion. I have merged the two posts but unfortunately it has put them a bit out of order.