Master socket

[Sambo91]

Hello i just joined BT but my master socket is located somewhere else from the living room how can i move this to the living room for beter setup i have socket in living room but somehow not connecting to broadband plsssss help

[CJT80]

Good Morning @Sambo91

The Socket you refer to belongs to Openreach so you can't move it, but there are other ways. 

What does the socket look like? 

A, B, C, D?

Then we can help you with how to gain access to it. 

[Sambo91]

Ohhh thank ok looks like A

[imjolly]

so your master socket looks like A so you are using a filter?

do you have a filter in the socket you are trying to use?  does the phone work in this socket?

[Sambo91]

Sorry i meant my master socket looks like B but located in kids bedroom the one in living room looks like A when i set it up in kids bedroom its works but not when set it up in living room with A socket

[imjolly]

sorry but to clarify as you should not have 2 master sockets

does the master that works in kids room have 2 sockets - 1 for phone and one for dsl/broadband?

does does downstairs have a split from face and bottom half comes off?  is there a dial tone at this socket

[-Richie-]

You can request a socket move, I believe the cost is £130 and Openreach will come out and move it for you.

[imjolly]

you can also get a local telecom person to do the move far cheaper and they are probably ex openreach

[CJT80]

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@-Richie-wrote:

You can request a socket move, I believe the cost is £130 and Openreach will come out and move it for you.

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As suggested you can get an Telecoms engineer to do it far cheaper. 

But whatever you do DON'T get an electrician to do it, unless they use the proper cable