I'm sorry you're having problems getting the claim submitted. I can appreciate how frustrating that is for you. @Chris_Breasley if your call doesn't work out please drop me over an email with the details and I'll look into this for you.
@Mpaino, have you been in contact with anyone about this?
You can find the form by clicking on my user name. On the left hand side you will see contact the mods. That'll bring up a page that lets you contact us. We'll then get back to you within a few days.