Can someone at BT explain why it's not possible to give more than 30 days notice to terminate my phone line.
I tried to give 2 months notice today as I will be away on holiday in a months time and don't want to forget to do it and get landed with another months bill.
I was told to ring back 30 days before I want to cease the line. (HOLIDAY TIME )
Also I would like to know where I can find my contract with BT so I can look to see what the contract says. I have looked on My BT and couldn't see it.
I cant believe it says that you can't give more than 30 days to cease a line.
The BT person that answered the phone said that the system wouldn't allow her to do it more than 30 days in advance.
This is not helpful.
this is a community forum where customers help customers and only Bt employees are the forum mods
have you tried the online chat and see if they can help you
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Thanks I just did that and they gave me an e-mail address to contact them at email@example.com