Merge two BT IDs?

[coosewartha]

I have returned to BT after a few years hiatus, but foolishly signed up for my new package with the email address of the ISP I am leaving. I have a previous BT ID with a BT email address which I continue (and want to continue) to use, but I am unable to make this my 'Primary' ID/'Account Holder' ID.

Is it possible to merge the two BT IDs or at least switch so my btinternet.com associated ID is the primary ID?

(I am aware there is an option to claim 'account holder' status in the My BT 'My Profile' section, but each time I try to use this, it throws up errors and doesn't let me progress any further)

[JohnC2 · Accepted solution]

Hi @coosewartha Welcome to the forum and thanks for posting.

Try the BTID Chat Team and they will be able to help you with this. Post back and let us know how you get on.

cheers

John

[coosewartha]

Thank you John, they were able to help! Fixed and sorted now.

[StuartH]

Hi Coosewartha

Glad they were able to help and everything is sorted.

Stuart