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Welcome to this user forum @Danceyh
Who provides your phone service? (Who you pay your line rental to)
We have moved into a house where the previous occupant had a separate phone line in the annex as he worked from home. We only have need for one line (master socket in kitchen) but we would like to be able to have a phone in the annex. The wireless handset we bought to put in there that links to the master phone in the kitchen gets very intermittent signal so that is not an option. Is there any way that the socket in the annex (previously associated with different number and now unused) can be made to work with the phone line we do use so we can plug a phone in there?
If it’s possible who do I contact to organise it please?
Many thanks in advance.
Any internal wiring is your responsibility, you can either do it yourself or get a local tradesman in to do it.
Then you have two choices, do as @licquorice suggested and get someone in to rewire your internal phone connections.
Or contact BT Sales and ask BT to arrange for Openreach to do the work, it's known as a socket move or internal shift. You would be charged about £130.
You would be cheaper getting a local telecom engineer from local paper - most probably ex openreach